Partner solutions
Delivery partnerships that extend everyone’s reach.
We collaborate with IT service providers who need onsite delivery beyond their own footprint, and with local field engineering companies who deliver work with us. Arrangements are agreed individually.
IT service provider partnerships
Onsite engineers who work to your tickets and process, so you can serve customers in more places.
- Dispatch, scheduled and dedicated engineers
- Your process and reporting format
- Multi-site project coordination
Global delivery partnerships
Work with us on onsite projects in your country or city, delivered to clear briefs and consistent standards.
- Clear scopes and briefings
- Consistent reporting standards
- Projects across EMEA, APAC and LATAM
Collaboration principles
What partnership looks like in practice
Clear scope before work starts
Every engagement begins with an agreed scope, so both sides know what is expected.
Agreed process and communication
Escalation paths, update points and contacts defined in advance.
Evidence-based close-out
Completion notes, photos and documentation for every job.
Respect for the customer relationship
We work to the arrangement agreed with you regarding customer contact and representation.
Individually agreed terms
Commercial and operational terms are documented for each partnership.
Ongoing review
Regular conversations about quality, volumes and improvements.
Start a partnership conversation
Tell us about your organisation and the kind of collaboration you have in mind.