Solutions for Managed Service Providers
Onsite delivery capacity for managed service providers
Extend your service footprint to customer sites across EMEA, APAC and LATAM without building teams in every country — with engineers who work to your tickets, your processes and your customer commitments.
The challenge
What we hear from MSPs
Customers expand faster than your footprint
A customer opens sites in countries where you have no engineers.
Onsite commitments in your contracts
You need dependable attendance behind the service levels you have promised.
Margin pressure on onsite work
Sending your own staff internationally for short tasks rarely makes commercial sense.
Consistency across suppliers
Multiple local subcontractors produce inconsistent quality and reporting.
How we help
How Linear International supports you
Work from your tickets
Dispatches are raised and closed against your ticket references and updates flow back to your team.
Follow your process
Engineers are briefed on your procedures, customer etiquette and escalation paths.
Flexible models
On-demand dispatch for incidents, scheduled visits for planned work and dedicated engineers for busy sites.
Clear close-out
Notes, photos and documentation returned in a format you can pass to your customer.
Relevant services
Where to start
IT Dispatch Services
On-demand engineer dispatch for faults and tasks that need someone on site, coordinated from ticket to close-out.
DispatchField & OnsiteGlobal Field Engineering
Qualified onsite engineers for networks, servers, end-user devices and data center equipment, working to your process.
DispatchScheduledDedicatedProjectField & OnsiteDedicated Engineering Resources
Full-time or part-time engineers assigned to your sites or programme, working as an extension of your team.
DedicatedManaged & SupportManaged IT Services
Ongoing operational support for distributed infrastructure, with engineers who can reach your sites when remote resolution is not enough.
ManagedDispatchDedicatedOther solutions
Explore other ways we work
Explore a delivery partnership
If you deliver IT services to your own customers, we can act as your onsite delivery partner.