Network & Data Center
Hands-on support inside data centers and server rooms
Remote hands, smart hands and project work inside data centers, colocation suites and server rooms — so your infrastructure can be installed, maintained and changed without your team travelling to it.
- Engagement models
- Dispatch · Scheduled · Project · Dedicated
- Regions
- EMEA · APAC · LATAM
- Location availability
- Confirmed per site
- Discipline
- Network & DC
What the service covers
Scope of Data Center Services
Remote & smart hands
Power cycles, reseats, console connections, visual checks and guided tasks on request.
Rack & stack
Equipment received, racked, powered, cabled and labelled to your rack elevation.
Server & storage installation
New hardware installed and prepared for your team to configure remotely.
Component replacement
Disks, power supplies, memory and other field-replaceable parts swapped under your instructions.
Cabling & cross-connect support
In-rack cabling and support for cross-connect work with the facility.
Rack & inventory audits
Recording what is installed, where, with serial numbers and photos.
Business requirements
When organisations call on us
The situations where this service makes the biggest difference.
Equipment far from your team
Your servers sit in a facility in another city or country.
Expansion or migration
New racks, cages or halls need populating to a plan.
Failed components
A disk or power supply has failed and needs replacing promptly.
Unknown inventory
Records no longer match what is actually installed.
Technical capabilities
Skills and capabilities behind the service
- Rack elevations & installation
- Power distribution & cable management
- Server hardware
- Storage arrays
- KVM & console access
- Asset tagging
- Colocation access procedures
- Labelling standards
How an engagement works
From request to close-out
- 1
Scope
Facility, access process, equipment and the task or plan.
- 2
Prepare
Access lists, deliveries, rack elevations and method statements in place.
- 3
Execute
Work completed on site with your remote team engaged where needed.
- 4
Verify
Power, connectivity and visual checks confirmed with your team.
- 5
Report
Photos, serials and an update to your records.
Requesting this service
What to send us
Including these details in your first message lets us respond with specific answers rather than more questions. If you don’t have everything yet, send what you have.
- Facility name, location and access process
- Equipment details and delivery status
- Rack elevations or placement plan
- Task instructions or method statement
- Preferred timing and change window
- Remote contact during the work
Explore further
Related services
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ProjectScheduledArrange data center support
Tell us which facility and what needs doing. We will confirm access arrangements, timing and cost.