Network & Data Center
Keep live networks healthy, documented and supported
Onsite support for the networks you already run: fault diagnosis, hardware replacement, cabling remediation and coordination with carriers — so your network team can resolve issues without travelling.
- Engagement models
- Dispatch · Scheduled · Managed
- Regions
- EMEA · APAC · LATAM
- Location availability
- Confirmed per site
- Discipline
- Network & DC
What the service covers
Scope of Network Infrastructure Support
Network break-fix
Onsite diagnosis of failed switches, routers, access points and links.
Hardware replacement & restore
Replacement devices installed and configurations restored from your backups.
Cabling remediation
Faulty cables replaced, cabinets re-patched and connections tested.
Carrier coordination
Meeting carrier engineers on site and supporting circuit fault resolution.
Cabinet tidy & labelling
Untangling and labelling cabinets so future work is faster and safer.
Onsite health checks
Inspections of hardware status, environment and physical condition.
Business requirements
When organisations call on us
The situations where this service makes the biggest difference.
Poorly documented networks
Nobody is sure what connects to what, so every fault takes longer than it should.
Recurring network faults
The same links or devices keep failing and need physical investigation.
Carriers need site access
Circuit faults stall because nobody is available to meet the carrier.
Cabinets that slow everything down
Unlabelled, overcrowded cabinets make simple changes risky.
Technical capabilities
Skills and capabilities behind the service
- Console access & config restore
- Cable testing
- Port mapping
- Labelling standards
- Carrier meet & escort
- Firmware updates to your instructions
- Documentation updates
- Photo evidence
How an engagement works
From request to close-out
- 1
Log
Fault or task raised with site, symptoms and priority.
- 2
Diagnose
Engineer attends and works with your network team to isolate the cause.
- 3
Fix
Replace, re-patch, restore or escalate with full notes.
- 4
Document
Port maps, labels and records updated to reflect what changed.
- 5
Recommend
Observations on risks and improvements shared for your review.
Requesting this service
What to send us
Including these details in your first message lets us respond with specific answers rather than more questions. If you don’t have everything yet, send what you have.
- Site address and access arrangements
- Description of the fault or task
- Device makes, models and locations
- Configuration backups or instructions
- Carrier references, if a circuit is involved
- Remote contact in your network team
Explore further
Related services
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Assessment, implementation and onsite delivery for LAN, WAN and wireless networks, from one office to a multi-country estate.
ProjectScheduledDispatchField & OnsiteIT Dispatch Services
On-demand engineer dispatch for faults and tasks that need someone on site, coordinated from ticket to close-out.
DispatchManaged & SupportInfrastructure Maintenance
Preventive maintenance programmes that catch problems early and keep infrastructure in known-good condition.
ScheduledManagedDedicatedGet network support on site
Tell us about your network estate and how faults are handled today. We will propose a support approach that fits.