Managed & End-User Support
Onsite support for the people who use your technology
Desk-side and site-based support for laptops, desktops, peripherals, printers and meeting rooms — keeping users productive in locations where you have no IT team of your own.
- Engagement models
- Dispatch · Scheduled · Dedicated · Managed
- Regions
- EMEA · APAC · LATAM
- Location availability
- Confirmed per site
- Discipline
- Managed & Support
What the service covers
Scope of Desktop & End-User Support
Desk-side support
Hands-on help with devices, connectivity and peripherals that remote support cannot resolve.
Device setup & replacement
New starters, replacements and swaps prepared and handed over.
Printers & peripherals
Installation and troubleshooting of printers, docks, displays and accessories.
Meeting room support
Audio-visual and conferencing equipment checks and fault resolution.
Moves & office changes
Desk moves and floor reorganisations with equipment reconnected and tested.
VIP & event support
Support arranged for key meetings, executives or events, by agreement.
Business requirements
When organisations call on us
The situations where this service makes the biggest difference.
Users without local IT
Satellite offices rely entirely on remote support that cannot touch hardware.
Onboarding at scale
New starters need devices ready on day one across several locations.
Meeting rooms that fail
Conferencing problems disrupt important meetings.
Office changes
Moves and refurbishments need IT reconnected without downtime.
Technical capabilities
Skills and capabilities behind the service
- Windows & macOS devices
- Docking stations & displays
- Printers & MFDs
- Conferencing equipment
- Mobile device handover
- Imaging to your process
- Asset tracking updates
- User communication
How an engagement works
From request to close-out
- 1
Agree scope
Devices, sites, hours and the support model that fits.
- 2
Integrate
Engineers work from your tickets, knowledge base and processes.
- 3
Support users
Visits, desk-side help and device work completed and recorded.
- 4
Report
Activity and recurring issues summarised for your service owners.
Requesting this service
What to send us
Including these details in your first message lets us respond with specific answers rather than more questions. If you don’t have everything yet, send what you have.
- Sites and number of users
- Device types and operating systems
- How users raise requests today
- Support hours needed
- Imaging or provisioning process
- Asset management requirements
Explore further
Related services
Managed IT Services
Ongoing operational support for distributed infrastructure, with engineers who can reach your sites when remote resolution is not enough.
ManagedDispatchDedicatedField & OnsiteDedicated Engineering Resources
Full-time or part-time engineers assigned to your sites or programme, working as an extension of your team.
DedicatedManaged & SupportHardware Installation & Replacement
Installation, swap-outs and replacement of IT hardware, including warranty and RMA-driven work.
DispatchScheduledProjectArrange end-user support
Tell us where your users are and how they are supported today. We will recommend a model that fits.