Services
Everything that has to happen on site.
Seven service areas, one delivery model across EMEA, APAC and LATAM.
Service area
Managed IT Services
Ongoing support for distributed infrastructure — with engineers who can be on site when a remote fix is not enough.
Capabilities
- End-user and desktop support
- Incident and request handling
- Alert response coordination
- Change and patch coordination
- Preventive maintenance
- Service reporting and reviews
Service pages
Replace failed access switch
- Site
- Branch office · Lyon, FR
- Service
- Field engineering · Network
- Window
- Next business day
- Ticket logged
- Engineer matched
- On site
- Resolved
- Report sent
Service area
Global Field Engineering
A ticket in another country should not mean flying an engineer in. We coordinate qualified engineers to your scope across EMEA, APAC and LATAM — and report back.
Capabilities
- On-demand engineer dispatch
- Scheduled and recurring visits
- Smart hands for remote teams
- Hardware installation and replacement
- Break-fix at the site
- Working to your tickets and process
Service pages
Service area
Data Center Services
Precise, documented hands-on work in data centers, colocation suites and server rooms.
Capabilities
- Remote and smart hands
- Rack and stack
- Server and storage installation
- Component replacement
- Cabling and cross-connect support
- Rack and inventory audits
Service pages
Service area
Network & Infrastructure
Branches, offices and warehouses depend on networks that someone has to install and fix in person.
Capabilities
- Switching installation and configuration
- Wireless surveys and deployment
- SD-WAN and edge installation support
- Firewall installation
- Structured cabling and patching
- Network troubleshooting
Service pages
Service area
IT Project Delivery
Multi-site and multi-country projects succeed or fail on coordination. We align resources, schedules and site readiness, then deliver to an agreed plan.
Capabilities
- IT project management
- Multi-site rollouts
- Infrastructure deployment
- Site readiness tracking
- Wave planning and logistics
- Per-site QA and sign-off
Service pages
Service area
Dedicated Engineers & Staffing
Skilled engineers for weeks or for years — dedicated to your sites or added to your project team.
Capabilities
- Dedicated onsite engineers
- Project and temporary resources
- Leave and vacancy cover
- Desktop, network and DC profiles
- Candidates you approve
- Managed onboarding and reporting
Service pages
Comms room · Floor 2
- Core switchSN ···4F2AVerified
- Edge firewallSN ···19C0End of support
- Access point 12No asset tagTag missing
- Patch panel B48 ports mappedRelabelled
- UPSLoad 41%Verified
SITE 5 OF 8
Service area
IT Audit Services
Know exactly what is installed, where, and in what condition — site by site.
Capabilities
- Physical asset audits
- Comms room and cabinet audits
- Network infrastructure audits
- Lifecycle and end-of-support review
- Evidence for compliance processes
- Findings and recommendations
Service pages
Directory
Browse all 16 services
Filter by discipline or by how you want engineers to engage.
Managed IT Services
Ongoing operational support for distributed infrastructure, with engineers who can reach your sites when remote resolution is not enough.
ManagedDispatchDedicatedField & OnsiteGlobal Field Engineering
Qualified onsite engineers for networks, servers, end-user devices and data center equipment, working to your process.
DispatchScheduledDedicatedProjectField & OnsiteIT Dispatch Services
On-demand engineer dispatch for faults and tasks that need someone on site, coordinated from ticket to close-out.
DispatchField & OnsiteScheduled Onsite Visits
Engineers booked in advance for installations, maintenance windows and recurring site visits.
ScheduledProjectField & OnsiteDedicated Engineering Resources
Full-time or part-time engineers assigned to your sites or programme, working as an extension of your team.
DedicatedField & OnsiteTechnical Staffing & Resource Augmentation
Short- and medium-term technical resources for projects, peaks and specialist skill gaps.
DedicatedProjectNetwork & DCNetwork Services & Solutions
Assessment, implementation and onsite delivery for LAN, WAN and wireless networks, from one office to a multi-country estate.
ProjectScheduledDispatchNetwork & DCNetwork Infrastructure Support
Onsite support for live networks — break-fix, hardware replacement, cabling remediation and carrier coordination.
DispatchScheduledManagedNetwork & DCData Center Services
Hands-on support inside data centers, colocation suites and server rooms — remote hands to rack-and-stack projects.
DispatchScheduledProjectDedicatedProjects & AuditIT Project Management
Planning, coordination and reporting that turn technical scope into delivered outcomes across sites and countries.
ProjectDedicatedProjects & AuditIT Infrastructure Deployment
New infrastructure installed, configured, tested and documented — new offices, new rooms and refresh projects.
ProjectScheduledProjects & AuditMulti-Site Rollouts & Deployment Projects
Repeatable rollouts across many sites and countries, delivered in waves with consistent quality and reporting.
ProjectScheduledDedicatedProjects & AuditIT Audit Services
Onsite infrastructure and asset audits that show what is installed, where, and in what condition.
ProjectScheduledManaged & SupportDesktop & End-User Support
Onsite support for the people using your technology — devices, peripherals, meeting rooms and moves.
DispatchScheduledDedicatedManagedManaged & SupportHardware Installation & Replacement
Installation, swap-outs and replacement of IT hardware, including warranty and RMA-driven work.
DispatchScheduledProjectManaged & SupportInfrastructure Maintenance
Preventive maintenance programmes that catch problems early and keep infrastructure in known-good condition.
ScheduledManagedDedicatedNo services match that combination.
Not sure which service fits?
Describe the problem or the project. We will recommend the right combination of services and engagement model.