| Service | Dispatch | Scheduled | Dedicated | Project | Managed |
|---|---|---|---|---|---|
| Field & Onsite Engineering | |||||
| Global Field Engineering | Yes | Yes | Yes | Yes | Not typical |
| IT Dispatch Services | Yes | Not typical | Not typical | Not typical | Not typical |
| Scheduled Onsite Visits | Not typical | Yes | Not typical | Yes | Not typical |
| Dedicated Engineering Resources | Not typical | Not typical | Yes | Not typical | Not typical |
| Technical Staffing & Resource Augmentation | Not typical | Not typical | Yes | Yes | Not typical |
| Managed & End-User Support | |||||
| Managed IT Services | Yes | Not typical | Yes | Not typical | Yes |
| Desktop & End-User Support | Yes | Yes | Yes | Not typical | Yes |
| Hardware Installation & Replacement | Yes | Yes | Not typical | Yes | Not typical |
| Infrastructure Maintenance | Not typical | Yes | Yes | Not typical | Yes |
| Network & Data Center | |||||
| Network Services & Solutions | Yes | Yes | Not typical | Yes | Not typical |
| Network Infrastructure Support | Yes | Yes | Not typical | Not typical | Yes |
| Data Center Services | Yes | Yes | Yes | Yes | Not typical |
| Projects, Deployment & Audit | |||||
| IT Project Management | Not typical | Not typical | Yes | Yes | Not typical |
| IT Infrastructure Deployment | Not typical | Yes | Not typical | Yes | Not typical |
| Multi-Site Rollouts & Deployment Projects | Not typical | Yes | Yes | Yes | Not typical |
| IT Audit Services | Not typical | Yes | Not typical | Yes | Not typical |
Indicates the typical model for each service. Requirements outside this pattern can be scoped on request.
Engagement models explained
What each model means
On-demand dispatch
An engineer sent to site for a specific ticket, fault or task.
Scheduled visits
Planned attendance booked in advance, one-off or recurring.
Dedicated engineers
Named engineers assigned to your sites or programme.
Project delivery
A defined scope delivered against a plan, with coordination and sign-off.
Managed service
Ongoing responsibility for an agreed scope, reviewed regularly.
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