Field & Onsite Engineering
Qualified field engineers wherever your infrastructure lives
Onsite technical support across EMEA, APAC and LATAM — delivered to your scope of work, your process and your reporting standards, whether you need one visit or a sustained programme.
Replace failed access switch
- Site
- Branch office · Lyon, FR
- Service
- Field engineering · Network
- Window
- Next business day
- Ticket logged
- Engineer matched
- On site
- Resolved
- Report sent
- Engagement models
- Dispatch · Scheduled · Dedicated · Project
- Regions
- EMEA · APAC · LATAM
- Location availability
- Confirmed per site
- Discipline
- Field & Onsite
What the service covers
Scope of Global Field Engineering
Break-fix troubleshooting
Physical diagnosis and repair of network, server and end-user hardware, working with your remote team.
Installs, moves, adds & changes
IMAC work for devices, network equipment and peripherals, completed to your instructions.
Remote & smart hands
An engineer acting as your eyes and hands on site — from power cycles and console access to guided configuration.
Cabling & patching
Patching, re-patching, cable runs, labelling and cabinet tidying to the standard you specify.
Equipment swaps & RMA
Like-for-like hardware replacement with faulty units prepared for return under your RMA process.
Site surveys
Physical surveys capturing rooms, cabinets, power, cabling and photos ahead of change.
Business requirements
When organisations call on us
The situations where this service makes the biggest difference.
Sites outside your footprint
You have won or inherited work in countries where you have no engineers of your own.
Customer commitments to meet
Your contracts require onsite attendance and you need a reliable delivery partner behind them.
Vendor installs & warranty work
Hardware you sell or support needs installing or replacing at customer locations.
Incidents that need presence
Some faults can only be resolved by someone standing in front of the equipment.
Technical capabilities
Skills and capabilities behind the service
- Switches, routers & firewalls
- Wireless access points
- Servers & storage
- Racks, cabinets & patch panels
- Structured cabling
- Desktops, laptops & peripherals
- Printers & multifunction devices
- IP telephony handsets
- Console & CLI access
- Photo & test evidence
How an engagement works
From request to close-out
- 1
Request
Send the site, scope of work, skills needed and the timing you require.
- 2
Match & confirm
We identify a suitably skilled engineer and confirm availability and cost before anything is booked.
- 3
Brief
The engineer receives the scope, access details, site contact and escalation path in advance.
- 4
Deliver on site
Check-in and check-out with your team, live collaboration with your remote engineers where needed.
- 5
Close out
A completion report with notes, photos and any signed documentation, plus returns where applicable.
Requesting this service
What to send us
Including these details in your first message lets us respond with specific answers rather than more questions. If you don’t have everything yet, send what you have.
- Site address and any access or induction requirements
- Scope of work and the skills required
- Preferred date, time window and urgency
- Name and contact details of the onsite contact
- Status and location of any parts or equipment
- Your remote escalation contact during the visit
Explore further
Related services
IT Dispatch Services
On-demand engineer dispatch for faults and tasks that need someone on site, coordinated from ticket to close-out.
DispatchField & OnsiteScheduled Onsite Visits
Engineers booked in advance for installations, maintenance windows and recurring site visits.
ScheduledProjectField & OnsiteDedicated Engineering Resources
Full-time or part-time engineers assigned to your sites or programme, working as an extension of your team.
DedicatedRequest field engineering support
Share the location and scope. We will confirm what is possible at that site, the timing and the cost before you commit.